Payment terms

An invoice is issued on delivery of the requested work.

 Unless alternative arrangements are in place payment terms are as follows:

• A 25% deposit of the quote is required prior to work starting and the balance is due on delivery.
• A current invoice is issued monthly for those clients on set contracts.
• Payment methods are: bank cheque (returned cheques will incur a fee), direct credit or credit cards (via Paypal - incurs a surcharge)
• Strictly 7 days payment from date of invoice 

Please feel free to discuss our payment terms should you require an alternative method.

All pricing is quoted in Australian dollars and does not include GST.

Assist You Administration is not currently registered for GST but will notify clients when and if this situation changes.

Monthly Retainer Agreements

• Save money - you receive a discount on the normal hourly rate for the services you require.
• Freedom - you can spread the time over the month or use it all on one project.
• Budget - you choose what you can afford.
  

   

The following options are available

• 10% discount per hour for 20 hours per month (28 day period)
• 15% discount per hour for 40 hours per month (28 day period)
  

   

 A minimum 3 month contract is required on any retainer plans with 30 days notice of termination.

General Terms

• A work agreement or estimate must be approved prior to the start of any work being undertaken.
• Completed work will be returned via email or CD (standard postage within Australia) unless otherwise arranged.
• Any additional postage or courier charges will be on-charged as an itemised extra.
• It is the responsibility of the client to proof read the final product for accuracy.

 FreshBooks is used to track the time on each project. There is a minimum charge of 1 hour and any related expenses are itemised and charged separately.

To assist in your budgeting, clients are provided with their own FreshBooks logon to track the time and cost of their project*.

Privacy and Confidentiality

*Conditions apply.